Terms of Service

Overview of Services

SpeakWell provides professional public speaking training services in London, including executive presentation coaching, conference speaking preparation, and virtual presentation skills development. Our services are delivered through personalized training sessions, workshops, and educational resources designed to improve communication effectiveness and presentation confidence.

Service Delivery

Training services are provided according to the specific program you select and may include:

• One-on-one coaching sessions conducted in person or virtually
• Group training workshops and seminars
• Practice sessions with feedback and evaluation
• Training materials, resources, and exercises
• Email support and follow-up consultations within program parameters

Training Format and Scheduling

Training sessions are scheduled by mutual agreement between you and your assigned coach. We offer flexible scheduling options to accommodate professional commitments. Sessions must be scheduled at least 48 hours in advance. Rescheduling requests should be made at least 24 hours before the scheduled session time to avoid cancellation fees.

Permitted Uses

You may use our services for the following purposes:

• Accessing training programs you have registered for or purchased
• Viewing educational content and resources provided as part of your program
• Communicating with coaches and staff regarding your training
• Participating in practice sessions and exercises
• Providing feedback about your training experience

Prohibited Activities

When using our services, you agree not to:

• Share, reproduce, or distribute training materials without explicit written permission
• Record coaching sessions without prior consent from all participants
• Use our services for any unlawful purpose or in violation of applicable regulations
• Attempt to gain unauthorized access to our systems or other users' accounts
• Transmit malicious code, viruses, or harmful content through our platforms
• Harass, abuse, or threaten coaches, staff members, or other participants
• Impersonate another person or misrepresent your affiliation with any organization
• Scrape, copy, or harvest content from our website using automated tools

Professional Conduct

We expect all participants to engage professionally and respectfully during training sessions. Disruptive behavior, inappropriate language, or failure to follow reasonable instructions from coaches may result in termination of services without refund.

Registration Requirements

To access certain services, you may need to provide registration information including your name, email address, phone number, and professional details. You agree to provide accurate, current, and complete information during registration and to update this information as necessary to maintain its accuracy.

Account Security

You are responsible for maintaining the confidentiality of any login credentials associated with your account and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other security breach. We cannot be held liable for any loss or damage arising from your failure to protect your account information.

Account Termination

We reserve the right to suspend or terminate your access to our services at any time for violation of these Terms of Service, fraudulent activity, or any behavior we deem harmful to our business or other clients. Upon termination, your right to use our services will immediately cease.

Service Availability

We strive to provide consistent, high-quality services, but we do not guarantee uninterrupted access. Our services may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. We will make reasonable efforts to notify you of planned maintenance in advance.

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. This includes changing training methodologies, updating materials, or altering program structures. Active clients will be notified of significant changes that affect their current programs.

Geographic Restrictions

Our primary service area is London and surrounding regions in the United Kingdom. Virtual training services may be available to clients in other locations, subject to scheduling constraints and time zone considerations. We reserve the right to limit service availability based on geographic location.

Updates and Improvements

We continuously improve our training programs based on industry developments, client feedback, and educational research. Updates to training content and methodologies are made to enhance effectiveness and ensure current best practices are reflected in our services.

Ownership of Content

All content on our website and within our training programs, including text, graphics, logos, training materials, videos, audio recordings, and software, is the property of SpeakWell or our licensors and is protected by UK and international copyright, trademark, and intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use training materials provided as part of your program for personal, non-commercial purposes only. This license does not include the right to reproduce, distribute, modify, or create derivative works from our materials.

Client-Generated Content

You retain ownership of any presentations, speeches, or materials you create during training. However, by participating in our programs, you grant us a non-exclusive license to use anonymized examples and case studies derived from your work for educational and marketing purposes, with your explicit consent.

Trademarks

SpeakWell and associated logos are trademarks of our company. You may not use these marks without prior written permission. Other trademarks, service marks, and trade names referenced on our website are the property of their respective owners.

Payment Terms

Payment is required prior to the commencement of training programs unless alternative arrangements have been agreed in writing. We accept major credit cards and bank transfers. All prices are stated in British Pounds and include applicable VAT where required.

Satisfaction Guarantee

We offer a first-session satisfaction guarantee. If you are not satisfied with your initial training session, you may request a full refund within 48 hours of that session. Refunds for subsequent sessions or completed programs are evaluated on a case-by-case basis.

Cancellation Policy

Cancellations made more than 48 hours before a scheduled session will receive a full credit for that session. Cancellations made with less than 24 hours notice will forfeit the session fee. Emergency cancellations will be considered on an individual basis.