Privacy Policy

Personal Information You Provide

When you interact with our website or services, we may collect the following personal information that you voluntarily provide:

• Name and contact details when you fill out contact forms or register for training programs
• Email address for communication and service delivery
• Phone number if you choose to provide it for direct contact
• Professional information such as job title, company name, and industry when relevant to training programs
• Training preferences, goals, and specific requirements for customized programs
• Feedback, reviews, and testimonials you choose to share
• Payment information processed securely through third-party payment processors

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• Browser type, version, and operating system
• IP address and general geographic location
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source that directed you to our site
• Device information including screen size and device type
• Cookies and similar tracking technologies (see our Cookie Policy for details)

Information from Third Parties

We may receive information from business partners, analytics providers, or publicly available sources to better understand our audience and improve our services. This information is combined with data you provide to create a more comprehensive understanding of your needs and preferences.

Service Delivery and Communication

We use your personal information primarily to deliver our public speaking training services, respond to inquiries, process registrations, and communicate with you about programs, schedules, and training materials. This includes sending you confirmation emails, program updates, and relevant educational content.

Website Improvement and Analytics

We analyze website usage data to understand how visitors interact with our content, identify popular pages, diagnose technical issues, and improve user experience. This information helps us optimize our website layout, navigation, and content to better serve your needs.

Marketing and Promotional Communications

With your consent, we may send you promotional emails about new training programs, special offers, educational resources, and updates about our services. You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our training services and commitments to you
• Legitimate Interest: Improving our services, conducting analytics, and fraud prevention
• Consent: Marketing communications and optional data collection
• Legal Obligation: Compliance with applicable laws and regulations

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using SSL/TLS protocols, secure server infrastructure, regular security assessments, access controls limiting data access to authorized personnel only, and secure backup procedures.

Data Storage and Retention

Your personal data is stored on secure servers located within the European Economic Area. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain contact information for active clients and prospects for up to three years after the last interaction, after which it is securely deleted unless you request earlier deletion.

Access Controls and Monitoring

Access to personal data is restricted to employees and contractors who need it to perform their job functions. We maintain detailed access logs, conduct regular security audits, and provide ongoing training to our team about data protection responsibilities and best practices.

Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours as required by GDPR. Our notification will include details about the nature of the breach, likely consequences, and measures taken to address it.

Service Providers

We work with trusted third-party service providers who assist us in operating our website, conducting business, and serving our clients. These providers may include payment processors, email service providers, analytics platforms, and cloud hosting services. All service providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose your personal information if required by law, court order, or government regulation, or if we believe such action is necessary to comply with legal processes, protect our rights and property, prevent fraud, or ensure the safety of our clients and staff.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and ensure that your data continues to be protected under this Privacy Policy or a comparable policy.

No Sale of Personal Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your trust is important to us, and we are committed to using your data only in ways that directly benefit your experience with our services.

Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used format within 30 days of your request.

Right to Rectification

If you believe any information we hold about you is inaccurate or incomplete, you can request that we correct or update it. We will respond to correction requests promptly and update our records accordingly.

Right to Erasure

You can request that we delete your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent. We will honor deletion requests unless we have a legal obligation to retain the data.

Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another service provider. We will provide your data in CSV or JSON format upon request.

Right to Object

You can object to the processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests by providing reasons related to your particular situation.

Right to Restrict Processing

You can request that we limit how we use your personal data in certain circumstances, such as while we verify the accuracy of disputed data or assess whether our legitimate interests override your objection to processing.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided at the beginning of this policy. We will respond to all legitimate requests within one month, though complex requests may take up to three months with appropriate notification.